Service indicators

Service indicators

Urgent Referrals

Installation, commissioning and successful upload of patient's measurement is completed within 20 working hours after referral.

Standard Referrals

Installation, commissioning and successful upload of patient's measurement is completed within 48 Working Hours after referral; which may be extended to 80 working hours with the approval of the patient or carer.

Completion of Triage process

The Triage process is to be completed within 2 working hours of receipt of patient's reading where it is significantly outside of patient's alert limit, except where the reading is received after 1pm when the Triage process is to be completed by 11am on the next working Day.

The Triage process is to be completed within 4 working hours of receipt of patient's reading where it is marginally outside the patient's alert limit except where the reading is received after 1pm when the Triage process is to be completed by 1 pm on the next working Day.

Escalation to Trust Local Response

Any escalation of breaches of patient's alert should be carried out immediately and within 30 minutes during work hours; and within 1 hour during out-of-hours.